MBS Multiplayer Chess™ Shipping Policy
Effective Date: 18.4.2024
At MBS Multiplayer Chess™, we are committed to delivering our luxury chess sets with the utmost care and efficiency. Below you will find detailed information about our shipping policies and procedures.
Domestic Shipping: We ship to all locations within Australia. For deliveries to Metro Sydney a white glove delivery experience is available, please send your request to us at [email protected].
International Shipping: We offer international shipping to selected countries. Please contact our customer service for a list of eligible countries and any additional shipping fees that may apply.
Standard Shipping: Shipping costs will be provided on the quotation.
International Shipping: Costs vary depending on the destination and will be provided on the quotation.
Ready-made boards are typically dispatched within 1 week after payment has been receipt and order confirmed. Custom orders are typically dispatched within four to six weeks after payment has been receipt and order confirmed. Custom orders may require additional processing time, which will be communicated at the time of order.
Domestic Deliveries: Standard shipping takes approximately 7 business days.
International Deliveries: Delivery times vary by destination but typically range from 15-30 business days. Please note that customs delays may affect delivery times.
Once your order is dispatched, you will receive a tracking number via email. You can use this number to track your order through our carrier’s website.
We use reputable carriers such as DHL and Fedex for both domestic and international shipments.
Our chess sets are packaged with precision and care to ensure they arrive in pristine condition. We use high-quality and durable materials to protect your purchase during transit.
In the unlikely event that your product arrives damaged or is lost in transit, please contact our customer service team via email immediately.
We cannot accept returns of your product under any circumstances unless your product is defective. Please check our Warranty for further details.
For any shipping-related inquiries, please contact our customer service team at:
Email: [email protected]
Phone: +61 412 217 701
Hours: Monday to Friday, 7:00 am – 4:00 pm AEST
Thank you for choosing MBS Multiplayer Chess™. We look forward to crafting you a chess set for today and generations to come.
No unauthorised copying in any shape or form including electronic versions of the MBS Multi Player Chess board™, the chess piece designs©, the 7th piece (the Princess©) and game play is permitted. All Rights Reserved. All Chess piece designs including the board and game play are Internationally Trade Marked, Registered and US Copyright 2023 protected. MBS Multi Player Chess Board™, the chess pieces’ design and game play remain the property and are owned by Mel Sotiropoulos.
All Rights Reserved.